EU - REPORT ON E-COMMERCE DIRECTIVE
The Commission published a Report on the
application of Directive 2000/31/EC on
electronic commerce. The Report concludes that
the objectives of the Directive have been met
and that a sound framework for information
society services has been implemented in the EU
Member States.
Building security and consumer trust in Internet
payments - the potential of "soft" measures
Author(s) : CENTENO C
European Commission, Joint Research Centre,
Institute for Prospective Technological Studies,
Seville (ES)
Bibliographic Reference : EUR 20278 EN (2002) ,
39pp. Free of charge
Available online from ePSO website at:
http://epso.jrc.es/Docs/Backgrnd-7.pdf;
Printed version available from European
Commission, JRC Knowledge Management Unit, Ispra
(IT)
Tel: +39 033278 9843 or +39 033278 9864
Fax: +39 033278 9623
E-mail:
jrc-publications-office@cec.eu.int
Abstract : Lack of security and consumer trust
in Internet payments has been repeatedly
reported as one of the most important factors
hindering the development of e-commerce. This
paper focuses on the nature and size of the
I-payment fraud problem and analyses the
potential that "soft" or non-technology based
measures may have in increasing I-payments
security and consumer trust. Measures such as
consumer awareness and education, the limitation
of consumer liabilities in case of fraud, the
provision of redress mechanisms, and the use of
merchant trust marks are analysed, and a number
of questions of policy relevance are addressed.
Published as Background Paper No. 7 of the
Electronic Payment Systems Observatory (ePSO) .
Facet Codes : Economics, IT application
technologies
Availability in Languages : en
Publication Year : 2002
Publication Type : A report issued by the
Commission as an EUR report and identified by
its EUR number |
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